e-wallet33 IDR Wallet - Liga 1 Markets & mobile banking Virtual Account

DANA deposit and withdrawal

We integrate directly with DANA's API, so deposits from your DANA account to ovo33 are instantaneous. You open your DANA app, tap "Send to merchant", scan our QR code or enter our unique merchant code, and confirm the amount. Within seconds, your balance appears in IDR Wallet. DANA withdrawals work similarly in reverse: you request a payout, we send the amount back to your DANA account within a few minutes during business hours. Around Idul Fitri or other major holidays, DANA processing may slow to 1-2 hours as the payment network handles higher volume. We support deposit amounts from our welcome offer to 50 million IDR per transaction via DANA, though we reserve the right to request additional verification for large single transfers. On your first DANA deposit, we confirm your phone number and match it against your DANA account; this one-time check protects you from unauthorized use. Subsequent deposits process without extra steps as long as you remain logged into the same ovo33 account.

OVO and GoPay usage

OVO and GoPay work through wallet linking rather than per-transaction scanning. The first time you choose OVO or GoPay as a payment method on ovo33, we redirect you to the respective app where you authorise us to debit your account. During this authorisation step, we also request KYC confirmation: your name, ID number, and phone number must match the details on file with OVO or GoPay. Once authorisation is complete, deposits are instant—you simply select the amount, confirm, and the credit lands in IDR Wallet. Withdrawals require an additional security step: we ask you to re-verify your withdrawal request via OTP (one-time password) sent to your registered phone number. This second confirmation prevents accidental withdrawals from a linked device. OVO and GoPay both have their own daily limits (typically 2-5 million IDR per day depending on your account tier), and we cannot override these—if you hit your OVO limit, you must wait until the next calendar day or switch to another payment method. Both wallets offer instant confirmation, so a withdrawal request at 11pm usually clears by midnight, though OVO and GoPay themselves may queue the credit until morning processing runs.

BCA, Mandiri, BRI, BNI virtual account

We assign each ovo33 account a unique virtual account number (VA) linked to BCA, Mandiri, BRI, or BNI. You can view your assigned VA number in the "Deposit" section of your account settings. When you transfer funds from your personal bank account to this VA, we receive the deposit notification from the bank and credit your IDR Wallet automatically. Bank transfers are typically processed within 1-2 hours on weekdays; over weekends or national holidays, settlement queues until the next business day, though the bank will reserve your funds immediately upon debit. We support transfer amounts from our welcome offer to 100 million IDR to your VA. The VA remains assigned to your account indefinitely—you do not need a new number for each deposit. When you request a withdrawal to a bank account, we route it to the same bank from which your last deposit came. If you want to withdraw to a different account (for example, you received a gift from a friend and deposited it via their BCA transfer, but you want to withdraw to your own BRI account), contact support with your destination BRI account number and we will update your withdrawal preference after KYC confirmation. Bank withdrawals typically settle within 24 hours on business days; larger amounts may be subject to an extra internal review, adding 12-24 hours.

Fees, limits and verification

We charge no fees on DANA, OVO, GoPay, QRIS, or virtual account deposits. Your full amount credits to IDR Wallet. On withdrawals, DANA and OVO are fee-free. GoPay withdrawals may incur a small fee (typically 5,000-our welcome offer) which GoPay themselves charge, and we deduct this from your withdrawal request before sending. Bank transfers to BCA, Mandiri, BRI, or BNI are free within the domestic system, but if you withdraw to an account outside Indonesia, your bank may charge a wire fee (typically 50,000-our welcome offer depending on the destination country), which we deduct from the withdrawal amount before processing. All fee amounts are shown in your withdrawal confirmation screen before you authorise the payout. Deposit and withdrawal limits depend on your account age and KYC status. A new account (first 7 days) can deposit up to 2 million IDR per day and withdraw up to 1 million IDR per day. After 7 days, limits increase to 10 million IDR deposit and 5 million IDR withdrawal per day. Once you complete full KYC (ID photo verification, phone number, and address confirmation), limits rise to 50 million IDR deposit and 25 million IDR withdrawal per day. We request KYC the first time you request a withdrawal or when you accumulate a large balance (over 20 million IDR). KYC verification is free and typically completes within 24 hours—we send you an email with a verification link, you upload a photo of your ID, and our system checks it automatically.

Resolving a stalled transaction

If you initiate a DANA deposit and it deducts from your DANA balance but does not appear in ovo33 within subject to verification, first check your DANA app's transaction history for a confirmation number. If DANA shows the transaction as complete, copy the transaction ID and contact our support team immediately with a screenshot of your DANA receipt. We will trace the payment through our processor and credit you manually within 1 hour. If DANA shows the transaction as pending or failed, request a refund directly from DANA; the refund typically processes within 24 hours to your DANA balance. For bank transfers, if you deposit to your assigned VA but your IDR Wallet does not update after 2 hours (or 4 hours on weekends), contact support with your transfer reference number and the amount transferred. We will check with the bank to confirm whether the transfer arrived—sometimes a duplicate transaction (you sent the same amount twice by mistake) or a failed validation (you entered a slightly wrong VA number) causes delays. In either case, support can identify the stalled transaction and either credit you or guide you through a recovery process. If a withdrawal is stuck in review longer than expected, we will proactively email you asking for additional documents or clarification. Do not submit a second withdrawal request while the first is under review, as this may mark your account for additional security checks and delay both requests further. Instead, reply to the email from support or contact support chat to expedite review.